Creative Communication, Professional Film Makers

Privacy Notice


Your privacy is very important to us, we make every effort to oversee the effective and secure collection, processing and storage of your personal data. 'Picture House Films' will be known as the 'Controller' of the personal data that you provide to us via this website. The data that we collect and how we use it is outlined below:

Collected Information

Basic personal data is only collected if you choose to contact us via an email link on this website. This information is initiated and freely given by yourself and does not include anything deemed as sensitive.

Why we need your data

Your basic personal data is collected in order to verify your identity and enable communication in reply to your interest in our products or services. We will not collect any personal data from you beyond which required to provide and oversee this service to you.

Data processing & storage

The personal data we collect is processed by the Controller and stored on company devices; computer, mobile phones and tablets. Appropriate security measures (both in respect of IT and manual) are in place to ensure the protection and safe storage of your data. Third parties will not have access to the personal data collected without your prior consent, unless the law permits. Under no circumstances will your name, e-mail, phone number, address or other other personally identifiable information be sold on to a third party.

How long we keep your data

Your data is held on file for as long as necessary to oversee our service to you. For general enquiries/quotations without generating a sale, we would keep your data for 12 months before deletion. This is for your convenience and ours enabling us to refer back to our notes and documentation issued at the time, in case you decide to return. In some cases however, where a sale has been made and invoice produced, we are required by UK tax law to keep details of the sale together with your basic personal data (name, company name, address, contact details etc) for a minimum of 6 years, beyond which it will be reviewed for deletion and if no longer required it will be irrevocably destroyed.

What are your rights

You may at any point request to see the personal information of yours that we process and what is included in our records. If at any point you believe that information to be incorrect, you can request to have it amended.

Should you have any concerns or wish to raise a complaint on how you believe we have handled your personal data, you may contact us to have the matter investigated. In the first instance, please write to: The Controller, Picture House Films, 9 Well House Barns, Chester Road, Bretton, Chester, CH4 0DH.

We aim to respond within 30 days from the date of your enquiry; Please also allow us sufficient time to investigate, process and respond to your enquiry - we will keep you updated throughout. If you are not satisfied with our response or believe that we are processing your personal data in a manner not in accordance with the law, you may file a complaint at the Information Commissioner's Office

Cookie Policy

Cookies in Use on this Site

By using our websites (through any device) you agree that this Cookie Policy applies to that use in addition to any other terms and conditions which may apply.

We reserve the right to make changes to our Cookie Policy without prior notice. Any such changes shall appear here and become effective immediately. Your continued use of our website is taken as meaning that you agree to our Policy and any such changes.

Our website uses cookies, as almost all websites do, in order to operate and to help provide you with the best experience we can.

Cookies in Use on this website

Essential cookies - are a site's basic form of memory, used to store the settings selected by a user on a given site. As the name implies, they are essential to a website's functionality and cannot be disabled by users. For example, an essential cookie may be used to prevent visitors from having to log in each time they access a new webpage in the same session.

Performance and Functionality Cookies - These cookies are used to enhance the performance and functionality of a website, but are not essential to its use. However, without these cookies, certain functions (like videos) may become unavailable.

Embedded Videos via Vimeo

Embedded videos on our website are hosted by Vimeo. 'Do not track' setting has been enabled so browsers will not collect any session or cookies data from this source.

We do not use any further tracking or analytics cookies to collect any personally identifiable or sensitive information or to pass personally identifiable data to third parties.

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are in acceptance of their use. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies, however, doing so will likely limit the functionality of our's and a large proportion of the world's websites as cookies are a standard part of most modern websites.

It may be that you concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies by visiting the site below:

Should you have any further questions regarding privacy or cookies, please contact us.

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